Premium Pontoon Policies

Before you proceed to the payment screen, please double-check your reservation date and time. If your reservation is within the Refund Policy, we will NOT be able to refund or reschedule your time.

• A full payment by credit card is required for all reservations.
• A valid ID matching the name on the credit card used for payment is required to redeem your reservation.
• Please arrive at least 30 Minutes prior to your reservation time to allow time for parking, completing paperwork and receiving proper instructions. Rentals begin at the scheduled reservation time!
• Please sign the "Liability Waiver" in your confirmation e-mail before arrival. ALL GUESTS MUST SIGN!
• NO REFUNDS are issued for late arrivals or early returns.

RENTAL POLICY:

• All drivers born BEFORE September 1, 1993 must have a valid government issued ID or U.S. Driver's License.
  • Drivers born on or after September 1, 1993, must be at least 21 years old and are REQUIRED by Texas State Law to have a Texas Boater's Education Certificate to operate a rental vessel. 
  • Completion of this course is MANDATORY to drive a rental vessel.
• Internet Courses — Texas Parks & Wildlife Department
• NO REFUNDS are issued if you or your driver have not completed this course by the time of your reservation.
• Pets are ONLY allowed on the Pontoon's unless your pet is a Registered Service Animal.

REFUND/CANCELLATION POLICY:

• A 48 Hour notice is REQUIRED for cancellations prior to your reservation for a full refund. Cancellations made within the 48 Hour notice will NOT be refunded, but can reschedule for a later date or use as in-store credit towards any of our services in the current operating year.
• Reservations that are made within 48 Hours are Non-Refundable!
• A 72 Hour notice is REQUIRED for cancellations on Holiday Weekends. Reservations made within the 72 Hour notice are Non-Refundable!
• NO SHOWS ARE NON-REFUNDABLE!

WEATHER POLICY:  

• If it is raining at our office at the time of your reservation, no further rental fees apply.
• If inclement weather occurs during your rental, in-store credit will be applied for the current operating year.
• Aquaholics will determine what is or is not considered safe to operate in on the water.
• There are NO REFUNDS for cancelling before Aquaholics deems what is safe or not. An in-store credit can be issued for the current operating year if you would like to cancel before Aquaholic's weather decision.