Before you proceed to the payment screen, please double-check your reservation date and time. If your reservation is within the Refund Policy, we will NOT be able to refund or reschedule your time.
RESERVATION POLICY:
A full payment by credit card is required for all reservations.
A valid ID matching the name on the credit card used for payment is required to redeem your reservation.
Please arrive at least 30 Minutes prior to your reservation time to allow time for parking, completing paperwork and receiving proper instructions. Rentals begin at the scheduled reservation time!
Please sign the "Liability Waiver" in your confirmation e-mail before arrival. ALL GUESTS MUST SIGN!
NO REFUNDS are issued for late arrivals or early returns.
RENTAL POLICY:
All drivers born BEFORE September 1, 1993 must have a valid government issued ID or U.S. Driver's License.
Drivers born on or after September 1, 1993, must be at least 21 years old and are REQUIRED by Texas State Law to have a Texas Boater's Education Certificate to operate a rental vessel.
Completion of this course is MANDATORY to drive a rental vessel.
NO REFUNDS are issued if you or your driver have not completed this course by the time of your reservation.
Pets are ONLY allowed on the Pontoon's unless your pet is a Registered Service Animal.
REFUND/CANCELLATION POLICY:
A 48 Hour notice is REQUIRED for cancellations prior to your reservation for a full refund. Cancellations made within the 48 Hour notice will NOT be refunded, but can reschedule for a later date or use as in-store credit towards any of our services in the current operating year.
Reservations that are made within 48 Hours are Non-Refundable!
A 72 Hour notice is REQUIRED for cancellations on Holiday Weekends. Reservations made within the 72 Hour notice are Non-Refundable!
NO SHOWS ARE NON-REFUNDABLE!
WEATHER POLICY:
If it is raining at our office at the time of your reservation, no further rental fees apply.
If inclement weather occurs during your rental, in-store credit will be applied for the current operating year.
Aquaholics will determine what is or is not considered safe to operate in on the water.
There are NO REFUNDS for cancelling before Aquaholics deems what is safe or not. An in-store credit can be issued for the current operating year if you would like to cancel before Aquaholic's weather decision.
NO EXCEPTIONS CAN BE MADE TO THESE POLICIES! Thank You!
